Return &
Refund Policy
We want you to feel good about every Nuzvio order, not just satisfied with it. If something isn't right, here's exactly how we make it right.
Our Commitment to You
We believe returns and refunds should be simple, transparent, and stress-free. That's why we've created a policy that's easy to understand, with no hidden fees or confusing fine print. Whether you need a replacement, a refund, or just have a question, our goal is to make the process as smooth as the shopping experience itself.
Return Window
You have 30 days from delivery to request a return. Items should be unused, in their original packaging, and in the condition you received them.
Starting a Return
Email nuzvio.co@gmail.com with your order number and the reason for your return. We'll reply with clear next steps within 2-3 business days.
Refunds
Once we receive and inspect your return, we'll let you know it's approved. Refunds go back to your original payment method within 5-10 business days. We don't charge restocking fees.
If It Arrived Damaged,
Wrong, or Defective
This one's on us. Email us within 7 days of delivery with a photo of the item, and we'll cover the full cost of a replacement or refund, no return shipping charge to you.
Who Covers Return Shipping
If you're returning something simply because it wasn't the right fit, return shipping is on you. If it arrived damaged, defective, or incorrect, it's on us. We'll always tell you which applies before you ship anything back, never buried in fine print.
A Few Exceptions
For hygiene reasons, certain opened items (like grooming or feeding products) may not be eligible for return unless defective. Any exceptions like this are noted clearly on the product page itself, not hidden here.