Orders are typically processed within 1–3 business days. Once it ships, you'll get a tracking email with an estimated delivery window based on that specific item.
How long will delivery take?
Delivery time depends on the product. Most items ship from our international supply partners and typically take 10–16 business days to arrive. A smaller number of items ship domestically from the US and usually arrive faster, within 3–7 business days. Your confirmation email will include an estimated delivery window specific to your order.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. If you can't find it, check your spam folder first, then reach out to us at nuzvio.co@gmail.com and we'll help you locate it.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email us right away at nuzvio.co@gmail.com and we'll do what we can. Once an order has shipped, we're no longer able to make changes, but our Return Policy covers what happens if it's not right once it arrives.
Will I be charged any extra fees I didn't see at checkout?
No. What you see at checkout is what you pay. For international orders, customs fees or import duties (if any) are set by your local government, not by us, worth checking your country's import rules if you're unsure.
Returns & Refunds
What's your return window?
30 days from delivery. Items should be unused and in their original packaging.
How do I start a return?
Email nuzvio.co@gmail.com with your order number and reason for return. We'll reply with next steps within 2–3 business days.
Do you charge a restocking fee?
No.
My item arrived damaged, wrong, or defective, what now?
Email us within 7 days of delivery with a photo of the item, and we'll cover the full cost of a replacement or refund, no return shipping charge to you.
When will I get my refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Product Care & Use
How do I clean or care for my Nuzvio product?
Care instructions vary by product and are listed on each product page. If you can't find what you're looking for, send us the product name and we'll walk you through it.
My pet doesn't seem to like the product / it doesn't fit as expected. What should I do?
This happens sometimes, and it's completely fine. Reach out to us at nuzvio.co@gmail.com - we're happy to help you figure out sizing, usage, or whether a return makes more sense.
Payment & Account
What payment methods do you accept?
All payment options are shown at checkout and processed securely.
Is my payment information safe?
Yes. Checkout runs on Shopify's secure, encrypted platform, and we never store your full card details.
Do you offer discounts for future orders?
From time to time, yes. If you've opted in to our emails, you'll hear about those first.
Still Need Help?
How can I reach a real person?
Email us anytime at nuzvio.co@gmail.com. We read and respond to every message ourselves, and we'll stay with you until it's resolved.
